alfred: SmartCare™ App

UI/UX Design | Mobile App
Project Overview
11 Health & Technologies inc. is a healthcare company primarily servicing the IBD (Irritable Bowel Disorder) community. The alfred: SmartCare™ app is used together with a smart Ostomy bag, the alfred: SmartBag™, that 11 Health created in order for Ostomates to monitor their output throughout the day.
Problem Statement
How do you respectfully and accurately show how full a bag of human output while making it easy to understand? The main goal of this project was to update the bag fill visual on the app's home screen, to redesign the fluid intake interaction to provide a faster tracking experience, and add in a new feature that would test patient's risk of dehydration.
Process & Responsibilities
When I started the project 11/Health was a small growing startup with multiple projects going on at once. As the only designer I was responsible for all the design work for this project from the visual design to the interaction flow of the app itself. That meant that everything needed to be done quickly.

I first reviewed the current design of the app for usability issues and started to consider how UX improvements could be made. I also had the opportunity to speak with some ostomates in-person during a company meeting that lead to insights about how they live their lives.  

While I was reviewing the current app designs, the company was going through a rebranding. I used the new logo as my inspiration for the look of the app that I translated into a design system. With the new styling concept completed I worked on the 'Status' screen first and tackled the main question of how best to represent the fullness of an ostomy bag. Those designs were then reviewed and approved by the team. While the developers started work on that I moved onto the 'Fluid Intake' interaction flow. 

At this point the PM for the Dehydration Risk feature joined the team. He brought with him the rights to an app that we would be assimilating into the alfred: SmartCare app. He and I reviewed the purchased app and used that as a base for the designs. I created the onboarding flow and measurements screens from scratch and recreated the testing screens from the purchased app. 

In order to validate the Dehydration Risk feature the company conducted a series of beta tests. These tests assessed the clinical relevance of the information gathered from the app while also accounting for any usability issues with the app. After the completion of the beta tests we release the app to both the Apple App Store and GooglePlay Store.

You can view the latest version of the app here:
iOS: https://apps.apple.com/us/app/alfred-smart-care/id1437688247
Android:https://play.google.com/store/apps/details?id=smartbag.a11health.com.smartbag_android
Outcomes & Lessons Learned
In the end the technology in the bag was not advanced enough to accurately gauge how full a patient's SmartBag was in real-time. What was discovered from looking at output data was that the technology is very accurate in measuring total output during the course of the day. This revelation led to another redesign of the 'Status' screen to reflect total output over the course of the day compared to real-time bag fill levels. The new design was made available to the public Fall of 2019.

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